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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Assess client awareness of thermal efficiency features of residence.
   • Effective communication strategies are used to establish rapport with client and respond to client questions and concerns.
   • Client awareness of thermal efficiency features of residence and the ways to maximise the benefits of those features is identified.
   • Influences that impact on client attitudes to thermal efficiency features of residence are identified.
   • Potential barriers to client maximising thermal efficiency features of residence are identified.
   • Information needs of client in relation to the thermal efficiency features of residence are identified.
2. Educate client about thermal efficiency features.
   • Information on thermal efficiency features of residence and potential benefits of these features is provided to client.
   • Practices and behaviours that maximise the effectiveness of the thermal efficiency features of residence are explained to client.
   • Proactive strategies for supporting client adoption of recommended practices and behaviours are identified.
   • Potential barriers to client adoption of recommended practices and behaviours, and strategies for overcoming these barriers, are identified in consultation with client.
3. Provide follow-up services.
   • Need for follow-up services is determined in consultation with client.
   • Required follow-up services are identified and provided as agreed with client.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Thermal efficiency featuresmust include at least six of the following:	construction materials draught proofing floor coverings glazing insulation levels landscaping and planting orientation passive heating and cooling shade skylights thermal mass ventilation window coverings window size, location and type zoning and layout.

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Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also educate one client about the ways of maximising the effectiveness of the thermal efficiency features of a residential building.

In doing the above, the person must:

apply effective communication and interpersonal skills to build rapport with clients

assess client awareness of thermal efficiency features of their residence and ways of maximising the effectiveness of those features

explain to client how their practices and behaviours impact on the effectiveness of the thermal efficiency features of their residence

educate client about thermal efficiency features of their residence, including promoting client practices and behaviours that encourage effective use of the energy-efficient features of their residence

provide client with follow-up services.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

behaviour change:

barriers to voluntary behaviour change

conditions necessary for behaviour change

factors that increase likelihood of voluntary behaviour change

models of behaviour change

personal and environmental factors that impact on behaviour change

stages of change

strategies for dealing with relapse

strategies to promote behaviour change

consultation models and approaches

patterns of occupant use of housing:

times of use

types of use

ways of determining types and times of use

thermal efficiency of residential buildings:

benefits of increasing thermal efficiency of residential buildings

role of assessor in promoting behaviour change

thermal efficiency features of houses

ways of optimising benefits of thermal efficiency installations in residential buildings

sources of information on thermal efficiency of residential buildings.

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